Question 1

What does 8 Seconds do?

Accepted Answer

8 Seconds is a Whitsundays-based marketing agency that helps regional businesses grow through practical marketing systems, powerful storytelling and better customer experiences. We offer marketing strategy, social media management, paid campaigns, digital marketing, content creation, email marketing, AI consulting, customer experience training, workshops and regional book publishing.

Question 2

Who is behind 8 Seconds?

Accepted Answer

8 Seconds was established in 2013 by Tolita Dukes, a marketing strategist with more than 26 years living and working in the Whitsundays. Tolita holds an MBA and a Bachelor of Business in Tourism Management. She is also the publisher of the Our Whitsundays coffee table book and the creator of Customer Service Hero.

Question 3

What is Your Marketing Department?

Accepted Answer

Your Marketing Department is the core commercial proposition of 8 Seconds. We become your outsourced marketing department, providing strategy, execution and ongoing support without the overhead of hiring in-house. It is designed for regional businesses that need consistent, professional marketing but do not have the capacity to do it all themselves.

Question 4

What is Customer Service Hero?

Accepted Answer

Customer Service Hero is the customer experience arm of 8 Seconds. Built on the ethos that Communication + Consistency = Culture, it positions customer service as your most powerful marketing tool. We help businesses build confident teams, consistent experiences and a service culture that sticks.

Question 5

What is The Social Reset?

Accepted Answer

The Social Reset is a 3-month social media kickstart program from 8 Seconds. Month 1 covers foundations and setup (profile refresh, ATDW optimisation, content strategy, custom GPT, 3 months of scheduled content). Months 2 and 3 focus on training and confidence with fortnightly 45-minute coaching sessions. Investment is $649 per month + GST.

Question 6

What is Our Whitsundays?

Accepted Answer

Our Whitsundays is a 160-page premium coffee table book celebrating the people, places and iconic businesses of the Whitsundays region, from Bowen to the Islands. It retails for $40 and is available at ourwhitsundays.com.au. 8 Seconds now offers the same regional book publishing service to other regions.

Question 7

Where is 8 Seconds located and who do you work with?

Accepted Answer

8 Seconds is based in Cannonvale in the Whitsundays, Queensland, and works with regional businesses across tourism, hospitality, real estate, retail, events and professional services throughout Australia. Call Tolita on 0488 117 728.

Question 8

Does 8 Seconds offer AI consulting?

Accepted Answer

Yes. 8 Seconds offers AI for Business consulting including workflow mapping, ChatGPT training and custom GPT development. We help regional businesses use AI as a practical productivity and marketing tool without the jargon or overwhelm.

Marketing That Actually Works

Marketing Strategy & Planning

Social Media Strategy & Management

Paid Social Media Campaigns

Digital Marketing

Content Creation & Storytelling

Email Marketing

Campaign & Project Marketing

Customer Experience Marketing