# 8 Seconds Marketing: quick answers Source: https://8seconds.com.au/questions Updated: 2026-10-23 Contact: 0488 117 728 | tolita@8seconds.com.au ## Working with 8 Seconds ### What does 8 Seconds Marketing do? 8 Seconds is a Whitsundays-based marketing agency helping regional businesses with strategy, social media, paid campaigns, content, email marketing and customer experience. You can get advice, build your own skills or have the marketing done for you. More: https://8seconds.com.au/services ### Where is 8 Seconds based, and who do you work with? 8 Seconds is based in Cannonvale, near Airlie Beach in Queensland's Whitsundays. The agency works with tourism, hospitality, retail, real estate, events, community organisations and professional services across the Whitsundays and regional Australia. More: https://8seconds.com.au/contact ### Who is Tolita Dukes? Tolita Dukes is the owner and director of 8 Seconds Marketing. She has lived and worked in the Whitsundays since 1998, holds an MBA and a Bachelor of Business in Tourism Management, and created Customer Service Hero and Our Whitsundays. More: https://8seconds.com.au/about ### How do I get started with 8 Seconds? Send an enquiry through the contact page or call Tolita on 0488 117 728. Share what your business does, what you want to achieve and where you feel stuck. You do not need a finished marketing brief before starting the conversation. More: https://8seconds.com.au/contact ## Marketing support ### Can 8 Seconds be my outsourced marketing department? Yes. Your Marketing Department combines marketing strategy, execution and ongoing support without employing an in-house team. It is designed for regional businesses that need consistent marketing but do not have the time or capacity to manage every part themselves. More: https://8seconds.com.au/your-marketing-department ### Do you offer social media management in the Whitsundays? Yes. 8 Seconds provides social media strategy, content planning and management for regional businesses, including those in the Whitsundays. The work can include Facebook, Instagram and LinkedIn, with the channel choice guided by your audience and business goals. More: https://8seconds.com.au/services/social-media ### What is the difference between organic social media and paid ads? Organic social media builds an ongoing presence through posts, conversations and community management. Paid social uses an advertising budget to reach selected audiences and support specific goals. 8 Seconds offers both, with separate strategies for content, targeting and measurement. More: https://8seconds.com.au/services/paid-social-media ### Can you help tourism businesses and award submissions? Yes. Tourism is a core part of Tolita's regional experience. 8 Seconds supports tourism businesses with marketing, storytelling and campaigns, including tourism award submissions. The focus is on understanding your business and shaping a clear, evidence-led story. More: https://8seconds.com.au/contact ## AI and practical training ### Do you offer AI and ChatGPT training for small businesses? Yes. 8 Seconds provides practical AI consulting, ChatGPT training, workflow mapping and custom GPT development. Sessions focus on useful marketing and productivity tasks for your business, with plain-English guidance rather than unnecessary technical detail. More: https://8seconds.com.au/ai-for-business ### Can training be delivered to my team or online? Yes. Training options include one-to-one coaching, team workshops, industry group programmes and online delivery. Topics include marketing fundamentals, social media, AI, content and customer service. The session is tailored to your team, business and goals. More: https://8seconds.com.au/training ### What is the Marketing Made Simple course? Marketing Made Simple is a five-module, self-paced course covering marketing planning, your audience, channel choice, a 90-day plan and ongoing action. The course page links to narrated Canva slides and Google Drive worksheets so you can learn and work through the activities at your own pace. More: https://8seconds.com.au/training/marketing-made-simple ### What is Customer Service Hero? Customer Service Hero is 8 Seconds' customer service training framework. Its core idea is Communication + Consistency = Culture. It helps teams deliver more consistent customer experiences and treats customer service as part of your marketing, not an afterthought. More: https://8seconds.com.au/services/customer-experience ## Packages and publishing ### How much does marketing support cost? The cost depends on the scope of work. Some programmes have published prices on the Packages page; ongoing marketing and tailored projects are discussed around your needs. Contact 8 Seconds for a quote rather than assuming one package covers every business. More: https://8seconds.com.au/packages ### What is The Social Reset, and what does it cost? The Social Reset is a three-month social media kickstart programme covering foundations, content strategy, a custom GPT and coaching. The published investment is AUD $649 per month plus GST for three months, or AUD $1,947 plus GST in total. More: https://8seconds.com.au/packages/social-reset ### Does 8 Seconds offer regional book publishing? Yes. 8 Seconds helps regions and communities develop books from concept to publication. Our Whitsundays is a 160-page coffee table book celebrating the region's people, places and businesses. Publishing enquiries are handled separately from marketing support. More: https://8seconds.com.au/publishing